For telephone music or messaging on hold, you need a business telephone system. That means you have a central telephone box in a closet or a back room of your business – with lots of wires going to the box. You are able to transfer calls between the phones on your office desks.
2, 3 or 4 line telephones you purchased at Staples, Office Max, Office Depot, etc are NOT a business telephone system – they are simply telephones. Music On Hold capability is often one of the several features you give up when you do not purchase a business telephone system.
If your business does not have a phone system and you instead have the telephones mentioned above (from the office supply stores), please contact us – we can offer some advice on how you can still have music\message on hold.